How can we help ?

The online catalogue is accessible to all, access to our prices and stock level is exclusively reserved to resellers who got their own access to the webshop. Request for access can be made via this form.  

Our products are available for sale within our distributors’ network established on the French market. Web orders are exclusively available for our distributors. Please contact us to find the distributor closest to you.
If you are interested in a product that is not available at the place near you, you can ask the distributor for it, mentioning the required UKAL item no.

To open an account and place orders it is necessary to fill in the access request form by entering your business contact details, SIRET/VAT number and contact name. Our team will consider your request and contact you promptly to finalize the account opening.

We ship to Europe and worldwide, our export team will answer to your quotation requests by phone:
+33 3 88 07 40 16 or by e-mail via our contact form.
Our e-store will open very soon for our export customers, we are currently doing the last adjustments.
The agility of our logistics allow us to deliver small parcels as well as bulky orders.
We adapt to each specificity and all customer demands: direct shipment, shipment to your freight forwarder, ex-works shipment…
We also own a subsidiary in Canada, for more information you can visit the website: www.ukalcanada.com

Almost all of our 4000 products are stored at our 7000m² warehouse in Eschbach in Alsace, France. Your order is prepared and shipped without delay.
For shipment abroad, our team will provide you a specific offer depending on the INCOTERM and/or commercial agreements. 

Not a UKAL customer yet? Simply fill in our form by entering your company contact details. Our staff will look into your query and get back to you very soon. 

If you’ve forgotten your password, simply create a new one by clicking on "Forgot password". You’ll receive an email to reset it.

Contact our customer service department to check the status of your order using this form or by phone. Please have  your order number or delivery note number to hand.

Contact our sales department as soon as possible using this form or by phone, quoting the reference number of the order that you want to change.

Phone our customer service department on +33 (0)3 88 07 40 15 to bring the problem to our attention.

We select the most appropriate carrier for your order. We work with a number of courier services for small parcels (<30 kg), such as DPD, GLS and TNT, and for bulkier items, we use DB Schenker or Kuhne & Nägel.

You can indicate your new delivery address to customer service who will make the change.

When your order is shipped, we will send you an email with one or more carrier tracking links so you can view its progress in real time.

For logistical reasons, your order may be delivered in several parcels. You will receive an email each time part of your order is shipped, including the delivery note with details of the shipment contents.

When the out-of-stock item is back in stock, we will send it to you without any additional shipping costs. 

Contact the After Sales Service using this form. Depending on their assessment, our After Sales Service may ask you to return the product and send you a return authorisation slip.
The product must be cleaned and packaged with appropriate care. The parcel must contain the goods return slip and the invoice.

Contact the After Sales Service using this form. Our staff will process your request. If it seems likely that the product can be repaired, we will ask you to send it to us so that we can provide you with an accurate quote.

Contact our After Sales Service by filling in this form or call them on +33 (0)3 88 90 73 93. Please have your invoice or your delivery note to hand. You will also need the UKAL product reference number.

We attach considerable importance to the maintenance and repair of our products, so you will find a wide selection of spare parts available on our website.

Contact our customer service department using this form or by phone, giving the delivery note number and the product reference number.

They can be found under the relevant product on the website and can be downloaded in PDF format. If you find that a particular document is missing, please contact us.

You can register to receive notification directly on the product data sheet by clicking on the link “Let me know when the product is in stock”. You will receive an email to inform you when it is back in stock.

Our catalogues can be downloaded free of charge in PDF format from this page.

Your first option is to click on the desired image to open the close-up. Then right click on it and click "Save as". This option is useful if you only require a few photos.
If you need more photos, our image bank is your best option. You will then be able to download a selection of our product photos or all of them. You need a login and password to access it. If you have lost them, please contact our customer service department.

Our fencing calculator is your step-by-step guide to choosing the equipment you need. Then you just have to add the selection to your shopping cart. If you have any questions, our customer service department will be happy to offer you any advice you need.